Once your solution has been successfully designed, implemented and tested, it appears that "all that is left" is rolling it out to the end user. This phase, however, is often underestimated, since the success of your application is intrinsically linked to user acceptance. This is why we assist to facilitate the launch of your solution with a comprehensive roll-out plan. We participate in internal project marketing; we help you with change management and advice on how to bring the project on the right course. We are, of course, available for user training, if required, in order to ensure a smooth and efficient start of the new system.

Should your company already have an ECM solution in place, the current maintenance and operational costs may have grown to the point that they take up a large part of your IT budget. There are many ways to alleviate this situation. We are available to help you to proportion the scope of support and maintenance services to your specific needs. The benefits are

• Cost reductions in maintenance and operations through our German-speaking nearshore center in Cluj, Romania
• To obtain more effective use from your Documentum applications through our know-how
• To minimise application downtimes through first-class support and rapid response times
• To take advantage of a flexible billing model (ticket-based, flat rate, time & material)
• To optimise the operation of your applications with tried and tested service packages at flat rates (DCTM Health-Check, DCTM Monitor, etc.)