The survey was conducted by an external telemarketing partner and resulted in 41 interviews with migration-center clients around the world. The clients were asked how likely it was that they would recommend the migration-ceter to a collegaue or business partner. Depending on the answer the interviewer asked for details which make the product stand out or for issues which need improvment. No matter if related to the software quality, the usability or the support processes, the clients had the chance to give their feedback on how to improve the product in the future.
Florian Piaszyk, Director fme Products gives some insights: “After our client survey this summer we have already worked on quite a few requests and implemented some new functionalities in the new release of migration-center which will be launched next year. A couple of our clients commented that working with migration-center needs some practice and could be simplified. This is why we have decided to exchange the whole user interface to make it more user-friendly. We’re happy that we got such valuable feedback on how to further improve migration-center and also for compliments like “migration-center convinces me with its concept and support.” or “For complex content migrations migration-center is THE solution and I highly recommend the product.” This motivates us to work on the new software even harder. We will present some insights of the new 4.0 version next week at the Momentum Europe in Barcelona.”